GENERAL FAQS
What are your shipping options and costs?
Shipping Costs
Australia
- Standard shipping - flat rate $9.90
- Express shipping - flat rate $14.90
- Free standard shipping - for orders over $150
New Zealand:
- Standard shipping - flat rate $14.90
- Express shipping - flat rate $19.90
- Free standard shipping - for orders over $150
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Processing & Delivery Timeframes
Australia
- Processing & Dispatch: 1-3 business days
- Standard Shipping: 3-7 business days (after dispatch)
- Express Shipping: 1-2 business days (after dispatch)
New Zealand
- Processing & Dispatch: 1-3 business days
- Standard Shipping: 5-8 business days (after dispatch)
- Express Shipping: 2-5 business days (after dispatch)
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Dispatched from: Adelaide, SA - Monday to Friday
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Important to Know
Delivery times are a guide and can vary.
Once your order has been dispatched, Australia Post manages delivery. Delays
may occur during peak periods, extreme weather, or other events beyond Berry
Lane’s control. For the most accurate and current delivery estimates (including
international), please check the Australia Post website.
Do you ship internationally?
Yes we ship world-wide. Enter your address at checkout to view cost options.
All orders processed and dispatch between 1-3 business days. Delivery timeframes vary - please check your local services for delivery timeframes.
International orders may be subject to import duties or taxes, which are the buyer’s responsibility. Please check your local import guidelines before ordering.
For more details on shipping costs and delivery options, check out the page on shipping and delivery.
Can the bag fit a Stanley Tumbler?
Yes - the bag is designed to fit bottles up to 1.5 L without a handle.
For Stanley tumblers with a side handle, it will fit as long as the maximum circumference, including the handle, is 35.5 cm (14 in) or less.
The bag stands 28 cm (11 in) tall, so please check your tumbler’s dimensions to ensure a perfect fit.
How big is the bag?
Bag Size:
28 cm (H) x 14 cm (W) x 15 cm (D)
(11 in x 5.5 in x 6 in)
Large Front Zipped Pocket:
18 cm (H) x 10 cm (W) x 4 cm (D)
(7 in x 4 in x 1.5 in)
- Fits large phones such as iPhone 15 Pro Max (with a slim case) and Samsung S24 Ultra.
- Bag Weight: 0.3 kg (0.66 lb).
- The front pocket comfortably fits large smartphones and passports.
Can I change my mind if I want to return?
We want you to love your products but if there's any reason you'd like a refund, we have a 14-day return policy for full-priced items.
For more information visit our returns policy page.
IS THERE A WARRANTY?
We stand by the quality of every Berry Lane item, which is why they’re all backed by a 12-month manufacturing warranty.
If your item isn’t quite right when it arrives, or a fault shows up within 3 months, we'll make it right. Find out more on our Returns Page.
Where are you located
Adelaide, South Australia
How do I care for my bag?
Clean with a soft cloth, mild soap, and water. The insulated inner lining is waterproof and easy to wipe clean. It isn’t fully waterproof but will not leak condensation.
Can't find what you're looking for?
Send us an email to tell us what's up and someone will get back to you as soon as possible.
Please email us at hello@berrylanestore.com.au